Customer Data Protection & Confidentiality

1. Information We Collect

To process your orders and deliver your subscription credentials, we collect only necessary transactional details:

• •Customer Contact Details: Name, valid email address, and WhatsApp phone number.
• •Payment Verification Data: bKash/Nagad/Rocket Transaction ID (TrxID) or payment gateway confirmation tokens.
• •Technical Data: Browser session information and IP address for anti-fraud monitoring.

We NEVER collect or store your mobile banking PINs, card PINs, or sensitive banking credentials. All card payments are handled via PCI-DSS compliant payment gateways.

2. How We Use Your Information

We use collected information solely for legitimate business purposes:

• ✓Delivering subscription access credentials via WhatsApp and email.
• ✓Notifying you of upcoming subscription renewals or warranty updates.
• ✓Providing dedicated after-sales customer support and resolving tickets.
• ✓Preventing fraudulent checkout attempts and chargeback abuse.

3. Zero Third-Party Selling

Substranger strictly adheres to a zero-spam policy. We do not sell, trade, rent, or lease your personal contact information to third-party advertisers, data brokers, or marketing networks.

4. Data Security & Encryption

We implement industry-standard 256-bit SSL/TLS encryption across our website. All sensitive customer records are stored securely with restricted access controls.

Our operational systems are routinely updated and monitored to protect against unauthorized data access, leakage, or tampering.

5. Privacy Inquiries

If you have questions regarding our data protection practices or wish to request data deletion, contact our privacy desk:

Email: privacy@substranger.com / support@substranger.com

WhatsApp: +8801992416406