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SUBSTRANGERSUBSTRANGER

Delivery Policy

Electronic Delivery Terms & Instant Automated Dispatch

Substranger operates exclusively as a digital services marketplace. All products sold on our website—including OTT streaming profiles, AI workspace accounts, software keys, VPN passes, and digital gift cards—are intangible electronic goods delivered via digital channels.

No physical parcels, discs, or paper invoices will be shipped via courier.

Delivery Channels & Methods

Upon verified payment confirmation, your order credentials will be dispatched through one or more of the following official electronic channels:

  • ✓WhatsApp Message: Direct message sent to the WhatsApp phone number provided during checkout.
  • ✓Email Notification: Electronic dispatch containing account credentials, login instructions, and warranty guides sent to your registered email address.
  • ✓Automated Web Portal: Real-time access codes and automated household generation links accessible directly on the order confirmation screen.

Standard Delivery Timelines

We strive to fulfill orders as quickly as possible:

• Instant Products (Automated): Delivered within 1 to 15 minutes around the clock 24/7.

• Custom Configured Subscriptions: Delivered within 15 minutes to 2 hours during active operating hours.

• Off-Hours Orders: Orders placed outside active operational hours will be prioritized and fulfilled starting at 11:00 AM the following morning.

Operational Support Hours

Our verification and delivery dispatch team operates during the following schedule:

Daily: 11:00 AM – 11:30 PM (Bangladesh Standard Time)

If you place an order during these hours, our dispatch desk will confirm payment and release your credentials immediately.

Customer Responsibilities for Successful Delivery

To prevent fulfillment delays, customers are responsible for:

  • •Providing an active, accurate email address with an unobstructed inbox.
  • •Supplying a functional WhatsApp number capable of receiving incoming messages.
  • •Checking spam, junk, or promotional email folders in case automated dispatch messages are filtered.
  • •Submitting the exact Transaction ID (TrxID) for manual bKash/Nagad transfers.

Need Help with Your Order Delivery?

If you have not received your login details within 2 hours of payment completion, please message our support team with your Order ID:

WhatsApp: +8801992416406

Email: support@substranger.com